Shipping speed
| Service | Delivery window | Members | Non-members |
|---|---|---|---|
| Standard (US) | 2–3 business days | Free | $8 flat |
| Expedited (US) | 1–2 business days | $12 | $18 |
| Overnight (US) | Next business day | $28 | $36 |
| International | 5–14 business days | $32+ | $32+ |
Same-day shipping
Orders placed before 2:00 pm Eastern Time on a business day ship the same day from our facility near Austin, Texas. Orders placed after the cutoff ship the next business day. We do not ship on weekends or U.S. federal holidays.
Packaging
Every Solvé order ships in discreet, plain-labeled packaging. For peptides requiring temperature control, we include thermal insulation and gel packs sized to maintain the shipping window. Lyophilized peptides are stable at room temperature for short periods but should be refrigerated promptly upon delivery.
Tracking
You'll receive a tracking number by email when your order ships. Tracking is also visible in your member dashboard.
International shipping
We ship to most international destinations, but you are responsible for verifying that your country permits import of research chemicals and for paying any customs duties, taxes, or brokerage fees. Solvé is not responsible for orders held, returned, or destroyed by customs.
Lost or damaged shipments
If a shipment arrives damaged or doesn't arrive in the expected window, email support@solve.science within 14 days of the expected delivery date. We'll work with the carrier on a trace and either replace the order or issue a refund.
Returns & refunds
Because of the nature of research chemicals, we cannot accept returns of opened or contaminated products under any circumstances. Unopened, undamaged products in their original sealed packaging may be returned within 30 days of delivery for a refund minus a small restocking fee:
- Members — 10% restocking fee, original shipping non-refundable
- Non-members — 15% restocking fee, original shipping non-refundable
Defective product, mis-shipments, and shipping damage are always refunded in full at no charge.
30-day membership guarantee
If you cancel your Solvé Membership within the first 30 days, we'll refund your membership dues in full. Product orders placed during that window are not automatically refunded — but you can return unopened product per the policy above.
Address changes
You can change your shipping address from your member dashboard up until the order ships. Once it ships, the carrier owns the package — we can't redirect it.
Restricted destinations
We currently do not ship to: states or countries where the import of research peptides is prohibited or restricted, P.O. boxes for cold-chain orders, military APO/FPO addresses for cold-chain orders, or any address Solvé determines presents unacceptable fraud or compliance risk. Order will be cancelled and refunded in full.
Questions about this policy? Email legal@solve.science. Mail: Solvé Sciences, LLC, Austin, TX, United States.
This document is provided in plain English to support clarity. It is not a substitute for legal advice. Solvé recommends having questions reviewed by qualified counsel.